We’ve collected the most common questions from global purchasers and prepared straightforward, easy-to-read answers to resolve purchase hesitations and cut down on repetitive customer service inquiries. Key FAQs are listed below:
1. Drone Compatibility Queries
Q: What types of drones can this video transmission unit work with?
A: It works seamlessly with mainstream consumer aerial drones, FPV racing drones and industrial inspection drones. DIY retrofitting is fully supported, all ports are customizable, and we can verify fit for your exact drone model upon request.
Q: Is this unit suitable for homemade or modified drones?
A: Fully compatible with custom DIY drones. It features a universal wiring setup, plus detailed step-by-step guides, so even first-time users can install it alone without professional assistance.
2. Setup & Daily Operation
Q: Is the setup process complicated? Are professional tools required?
A: Extremely simple plug-and-play setup, no complex steps needed. Only a standard screwdriver is required. We provide both written and video guides, so new users can finish installation with zero hassle.
Q: Do I need to buy extra antennas on my own?
A: The standard retail kit includes a dedicated matching antenna by default. High-gain antennas are optional for long-range models, and our support team can suggest the best option for your needs.
3. Signal & Performance Details
Q: What are the real-world transmission range and signal delay?
A: Standard version: 3-5km range / latency under 120ms; long-range version: 8-10km range / latency under 100ms; racing version: latency under 50ms; industrial version: 15km range. All data is tested in open areas, with minor signal weakening in blocked or crowded spaces.
Q: Can it run stably in high-interference surroundings?
A: Built-in anti-interference technology keeps signal transmission steady in high-rise, mountainous and strong electromagnetic areas, with no frequent drops or screen glitches.
4. Global Compliance & Cross-Border Delivery
Q: Will cross-border parcels be held or fined by customs?
A: Full official certifications including FCC and CE are complete, fully compliant with international regulations. Regular shipments pass customs smoothly, with no risk of detention or penalties.
Q: Do I need to adjust frequency bands for different countries?
A: Default frequencies follow global general spectrum rules. Adaptive firmware customization is available, ensuring legal use worldwide without breaking local laws.
5. After-Sales Guarantee & Support
Q: How long is the warranty? How are after-sales issues resolved?
A: Standard 1-year warranty is provided. We offer repairs or replacements for non-human damage. Free returns and exchanges are allowed for quality defects within 7 days, and we cover cross-border shipping fees for these cases.
Q: What if the product arrives damaged during shipping?
A: All items are packed with shockproof protective materials. We offer free replacements once you provide photos of signed-for damaged goods, with no extra cost to you.
6. Custom & Wholesale Support
Q: What’s the MOQ and lead time for custom orders?
A: Small-batch customization: MOQ 50 sets, lead time 7-10 workdays; OEM customization: MOQ 200 sets, lead time 10-15 workdays. Samples are available for pre-order testing.
Q: Do you support unbranded packaging and one-piece dropshipping?
A: Unbranded neutral packaging is fully supported. We also offer one-piece dropshipping and overseas warehouse fulfillment, to fully protect your supply chain privacy.