Frequently Asked Questions
Q1. Can I have a sample order for glass door handle?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable, but freight charges apply to your account.
Q2. What about the lead time?
A: Samples require 2-3 days, mass production takes 1-2 weeks for orders exceeding minimum quantity.
Q3. Do you have any MOQ limit for glass door handle order?
A: Low MOQ available - 1pc for sample checking is acceptable.
Q4. How do you ship the goods and how long does it take to arrive?
A: We typically ship via DHL, UPS, FedEx or TNT, arriving in 3-5 days. Airline and sea shipping options also available.
Q5. How to proceed with an order for glass door handle?
A: First, share your requirements. Second, we provide quotation. Third, confirm samples and place deposit. Fourth, we arrange production.
Q6. Would you accept customized logo?
A: Yes. Please inform us before production and confirm design based on our sample.
Q7. Do you offer guarantee for the products?
A: Yes, we offer 3-6 years warranty on our products.
Q8. How to deal with faulty products?
A: Our strict quality control maintains defective rate below 0.2%. During warranty, we replace small quantities with new orders. For defective batches, we repair and resend or discuss solutions including recall as needed.