Frequently Asked Questions
Q1. Can I have a sample order for glass door handle?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable, but freight must be paid by the customer.
Q2. What about the lead time?
A: Samples need 2-3 days, mass production time needs 1-2 weeks for order quantity.
Q3. Do you have any MOQ limit for glass door handle order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for glass door handle?
A: First, let us know your requirements or application. Second, we quote according to your requirements or our suggestions. Third, customer confirms samples and places deposit. Fourth, we arrange production.
Q6. Would you accept customized logo?
A: Yes. Please inform us formally before production and confirm the design first based on our sample.
Q7. Do you offer guarantee for the products?
A: Yes, we offer 3-6 years warranty for our products.
Q8. How to deal with faulty products?
A: Our products are produced under strict quality control with defective rate less than 0.2%. During guarantee period, we send new ones with new order for small quantity. For defective batch products, we repair and resend or discuss solutions including recall.