Frequently Asked Questions
Q: Are you a manufacturer?
A: Yes, we are a manufacturer and FTTH solution/data center total solution provider in Shenzhen, China, established in 2000.
Q: What's your MOQ?
A: MOQ can be 1 piece, but prices are more competitive with larger quantities.
Q: Can you quote FOB price?
A: Yes. We deliver by air (DHL, TNT, UPS, FEDEX) or by sea for large quantities.
Q: How is your quality?
A: Our production follows IEC and European standards with CE, ISO, RoHS, CPR, and ANATEL certifications. All products are 100% tested before delivery.
Q: What's your lead time?
A: For fiber optic patch cords, lead time is 2-3 working days for up to 5,000 pieces. We keep regular products in stock and can handle urgent orders.
Q: What's your warranty?
A: 1-year warranty for patch cords (non-artificial damage). For artificial damage, we offer free repair with freight paid by customer.
Q: What's your payment term?
A: T/T, Western Union, Paypal, MoneyGram. For large amounts: 50% deposit, 50% balance before delivery.