When your total station breaks down in the middle of a critical project, every hour of downtime costs you money, reputation, and schedule delays. Standard repair timelines of 1-3 weeks are simply not acceptable in these situations. Our Express Repair Service guarantees priority handling from the moment your instrument arrives — dedicated technician assignment, jump-to-front queue placement, expedited diagnostics, and 48-hour turnaround commitment for most common repair scenarios. We pre-stock common spare parts for popular Leica, Trimble, Topcon, and Sokkia models to eliminate parts-waiting delays. For projects where instrument downtime is not an option, this is the service you need.
| Parameter | Value |
|---|---|
| Service Type | Express Repair — 48-Hour Priority Turnaround |
| Supported Brands | Leica, Trimble, Topcon, Sokkia, Nikon, Pentax |
| Turnaround Commitment | 48 Hours from Receipt (Working Days) |
| Express Surcharge | +30% on Standard Repair Rate |
| Service Inclusions | Priority Queue, Dedicated Technician, Expedited Diagnostics, Express Return Shipping |
| Parts Pre-Stocked | Power Boards, Displays, Keyboards, EDM Diodes, Connectors for Popular Models |
| Status Updates | SMS/Email at Each Stage |
| Return Shipping | DHL/FedEx Express Included |
| Repair Warranty | 12 Months |
| Limitations | Severe Water Damage or Rare Parts May Extend Timeline |
Q: Is the 48-hour turnaround guaranteed?
A: We commit to completing repairs within 48 working hours for most common fault types. If a rare part must be ordered or damage is exceptionally severe, we notify you within 4 hours of receipt with a revised timeline. In practice, over 90% of express service instruments ship within 48 hours.
Q: Does express service affect repair quality?
A: Absolutely not. Express service instruments receive identical repair and calibration procedures as standard service — the difference is queue priority and dedicated technician assignment, not shortened processes.
Q: How should I ship my instrument for express service?
A: Use the fastest available courier service (DHL/FedEx Express recommended). Mark the package "URGENT — EXPRESS REPAIR SERVICE" and include our RMA number. Contact us before shipping so we can prepare for immediate intake.