We are committed to providing reliable equipment and excellent customer support to ensure your continuous production:

• 1-Year Warranty: We provide a comprehensive 1-year warranty for the main components of the face mask making machine. During this period, we will replace defective parts free of charge (excluding consumable parts and human-caused damage).
• Video Guidance & Online Support: We supply detailed operation manuals and installation videos. Our technical team is available to provide remote video guidance to help you quickly set up the machine and troubleshoot any issues.
• On-Site Engineer Service: If requested, we can dispatch our experienced engineers to your factory for on-site installation, commissioning, and staff training. (Please note: Customers are responsible for covering the engineer's round-trip flight tickets, local accommodation, and a daily service allowance.)

Packaging & Shipping :

- Standard Export Packaging: The entire mask production line is securely packed in heavy-duty, standard export wooden cases. This ensures the equipment is completely protected from moisture, rust, and physical impact during long-distance transportation and rough handling.

- Shipping Method: We highly recommend Sea Freight (Ocean Freight) for this equipment due to its large dimensions and weight, as it is the most economical and secure method. We can arrange delivery to your designated seaport or work directly with your appointed forwarder.

Q1: What is the delivery time for this fully automatic mask making machine?

A: Generally, the standard production time is about 10 to 15 working days after receiving your advance payment. The exact delivery time depends on our current production schedule and your specific order quantity.

Q2: I am new to this industry. Is the machine easy to operate?

A: Yes, it is highly user-friendly. The machine is controlled by a PLC system with a touch screen (HMI) interface. We will provide full English manuals and detailed instructional videos. Moreover, our online technical team is always ready to guide you step-by-step via video call.

Q3: Do you provide installation services in our country?

A: Yes, we do. We can send our technical engineers to your facility for installation and training. The buyer will need to cover the costs of visa, round-trip tickets, accommodation, and the engineer's daily wage. However, most of our clients successfully set up the machine themselves using our comprehensive video guides.

Q4: How is the machine packed for international shipping?

A: The machine is strictly packed in standard export wooden cases. We wrap the machine with protective film to prevent rust and moisture before placing it into the solid wooden box, ensuring it arrives at your seaport in perfect condition.

Q5: What raw materials are needed for this machine to produce masks?

A: To produce standard 3-ply masks, you will need spunbond non-woven fabric (inner and outer layers), melt-blown fabric (middle filter layer), nose wire (plastic or metal core), and ear-loop string (spandex/nylon).