1. Order Placement Q1: What information do I need to provide when ordering sandblasters/shot blasting machines? A1: To ensure we deliver the right equipment for your needs, please share: · Specific machine type (e.g., sandblasting cabinet, automatic sand blasting machine,tumble shot blasting machine, hook-type shot blasting machine)； · Required technical parameters (e.g., working pressure for sandblasters, processing capacity/load weight for shot blasting machines)； · Quantity of machines； · Any special requirements (e.g., custom voltage for your region, additional safety accessories)； · Delivery address and contact person. · Sharing your application scenario (e.g., cleaning metal castings, rust removal for steel structures) will also help us recommend the most suitable model. Q2: How can I track my order status after placing it? A2: After order confirmation, you’ll get a dedicated sales manager who will update you via Alibaba Message/Chat, email, or WhatsApp (your preferred channel) at key stages: · Order confirmation & advance payment receipt； · Production start (with factory photos/videos if requested)； · Machine testing completion； · Shipment arrangement (with tracking number)； ·You can also inquire about progress anytime—we respond within 8 working hours on Alibaba. Q3: What’s the production cycle for sandblasters/shot blasting machines? A3: It depends on machine type and customization: · Standard models: 7–10 working days (ready for production after order confirmation)； · Customized small/medium machines (e.g., adjusted voltage, · · · added safety guards): 12–15 working days； · Large industrial shot blasting lines (e.g., fully automatic systems): 25–35 working days. We’ll provide a detailed production schedule in the order contract for your reference.

Q1: Can I request changes to the machine during production? A1: We strongly recommend confirming all details (parameters, accessories) before production starts. If changes are needed after production begins: · Minor adjustments (e.g., adding a small toolbox) can be made within 3 working days of production start (may incur a 5–10% extra cost)； · Major changes (e.g., modifying the machine’s processing capacity, altering the structure) are only possible if production hasn’t reached the core assembly stage—this will extend the cycle and require a new cost quote. No changes can be made once the machine enters the final testing phase.

Q1: Can you add a custom brand plate or laser logo to the machines? A1: Yes! We offer free basic customization for brand plates/laser logos for orders of 1 unit or more (a value-added service for Alibaba buyers). Q2: What information do I need to provide for custom brand plates/laser logos? A2: Please share: · Logo file (preferred formats: AI, CDR, PNG with transparent background, resolution ≥ 300dpi)； · Brand plate details (e.g., size: 8cm×5cm, material: stainless steel, color: silver/black, content: your company name + machine model)； · Logo position (e.g., front panel of the sandblaster, side of the shot blasting machine’s control cabinet)—we’ll confirm the position with a draft before production. Q3: Is there an extra cost or lead time for custom brand plates/laser logos? A3: No extra cost for standard customization (1 logo/brand plate per machine). The lead time is only extended by 1–2 working days (as we integrate this step into the final assembly process). For special requests (e.g., gold-plated brand plates, large-size logos > 15cm), a small extra fee (USD 5–15 per unit) applies—we’ll quote the exact amount upfront.

Q1: Where is your factory located, and can I verify your production capacity? A1: Our factory is in Dongguan, Guangdong Province, China.We’ve been producing sandblasters and shot blasting machines for 15 years, with a 2500㎡ production workshop and 50+ skilled workers. Q2: Do your sandblasters/shot blasting machines have quality certifications? A2: Yes! All our machines meet international standards and hold certifications including: CE (for European markets, compliant with machinery safety directive 2006/42/EC)； ISO 9001 (quality management system, covering raw material procurement to final testing)； SGS inspection report (available for each batch of machines upon request). 6. Payment Terms

Q1: What payment methods do you accept on Alibaba International Station? A1: We support secure payment methods recommended by Alibaba: Alibaba Trade Assurance: The most popular option—your payment is held by Alibaba until you confirm receipt and satisfaction of the machines (100% risk protection)； Telegraphic Transfer (T/T): 30% advance payment to start production, 70% balance before shipment (we provide our company’s bank details certified by Alibaba)； We also provide a 12-month warranty for all machines—free repair/replacement of faulty parts (excluding wear parts like sandblasting nozzles, shot blasting media) during the warranty period.