Frequently Asked Questions
What's the warranty statement?
ZhongLi warrants all products manufactured by Zhongli to be free from defects in material and workmanship
under normal use for a period of 12 months or 36 months after the date of original purchase. If repair
or replacement is not possible or practical, Zhongli warranty covers ONLY the product itself.
ZhongLi assumes no liability for labor costs, installation costs, or other losses. Your warranty rights
will be honored only when the product has been installed and used properly as deemed by ZhongLi.
What's the return policy?
All order shipments leave our factory complete and in working order. Customers must report any damage within
7 days of receipt by sending digital photographs (.JPG) of damaged items. Customers must retain damaged merchandise,
package and shipping containers until claim has been settled. Damage in transit is the sole responsibility of the carrier.
How about in case of breakage?
ZhongLi accepts returns for a refund within 30 days of shipment. Returns must be first acknowledged by ZhongLi
prior to return. All packages sent to ZhongLi MUST have the initial sales invoice number issued and printed clearly
on the outside of the package. All returns must be made in their original packaging with sufficient packing material.
How about the after-sales service?
24-hour support & 12-month warranty. Our engineers can provide door-to-door service if needed.
Life-long maintenance service for the product.