Kailite has a perfect service system, including pre-sale service, in-sale service and after-sale service. To provide high quality service for our customers, we train every salesman with necessary product maintenance knowledge and organized a Technology Supporting Department with a group of excellent and professional engineers. Any problem you can contact us at any time you like.

Pre-sale service:

1. Reply enquiries in 24 hours.

2. Market research and forecast for customer.

3. Provide unique and professional solutions based on customer's requirement.

4. Data sheet and samples offer.

5. Other services, such as special packing design, factory visiting and so on.

In-sale service:

1. Tracking report in producing.

2. Quality test report for every order.

3. Photos and videos as per customer's requirement.

4. Free spare parts.

After-sale service:

1. Lifetime free maintenance and upgrade.

2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.

3. Customer satisfaction tracking report.

4. Free technician training.

5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.

6. Special service for big project, such as stadium, exhibitions, squares and so on.

Q1: When is the delivery time?

A1: we will accomplish manufacturing within 25 days after receiving the deposit.

Q2: What is the payment method?

A2: We support a variety of payment methods,the most common is the TT.

Q3: What's the pixel pitch for Outdoor LED Display Screen?

A3: Outdoor (P6mm / P8mm/P10mm)

Q4: Where is it used for?

A4: Outdoor & rental use. Widely used for backdrop of staging event, rental business, liveshow, concert, etc.

Q5: Can it play HD video?

A5: Yes, it can realize HD video function with Novastar controlling system.

Q6: What's the controlling system?

A6: Our standard controlling system for this model is Novastar. Also support other controlling system, like Linsn, etc.

Q7: How about the size of project?

A7: Please offer the size with "width by height" of project. We wil offer the suitable solution for your project size. I will appreciate it if any drawing files about installation offered.

Q8: How about your after-sale service?

A8:

1. Lifetime free maintenance and upgrade.

2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on.

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