1. Q: Are you a factory or a trading company?
A: We are a manufacturer with 15 years of specialized experience in producing warehouse racking systems and various types of display stands.

2. Q: Where is your factory located?
A: Our production facility is based in Nanjing.

3. Q: What is your delivery time?
A: Our standard lead time is within 20 working days. The exact timeframe may vary depending on the total order quantity and the complexity of the shelving design.

4. Q: What are your accepted trade terms?
A: We typically operate on EXW or FOB terms. However, other trade terms are open for negotiation.

5. Q: Can you produce according to our designs?
A: Yes, we offer extensive customization services and have substantial experience in manufacturing shelves based on client-provided designs and specifications.

6. Q: What materials do you use for your shelves?
A: While our primary material is metal, we also work with a variety of other materials such as wood, titanium alloy, acrylic, and glass for specific components or specialized display units.

7. Q: What is the difference between a main rack and an add-on rack?
A: The key difference lies in the upright frames. A main rack is a complete starter unit with two uprights. An add-on rack is an extension unit that connects to the main rack and requires only one upright. For instance, a 10-bay run against a wall would consist of 1 main rack and 9 add-on racks.

8. Q: How do you pack your products?
A: Our standard packing method involves flat-packing the shelving components. They are protected with air bubble film or plastic wrap and then secured in sturdy export-grade cartons. For additional protection, we can also accommodate special packing requests, such as using wooden crates.