Q: Are you a factory or trade company?
A: We are a premium factory.
Q: Can we visit your factory before order?
A: Sure. All new and old friends are welcomed to visit us at our factory. Besides, we can pick up you at station if needed.
Q: Do you have a stock?
A: Sorry, most of our machines don't have stock, we always produce according to order.
However, if during fairs months, maybe have few samples back from fairs.
Q: What's the MOQ?
A: Well, the MOQ is different from 1 set to 50 set according to machines size.
For big size machine MOQ can be 1 set; for small size machine MOQ at least 5 setS.
Q: Do you have professional engineers?
A: Yes. We have professional engineers and designers. We can provide OEM products.
Q: Can you provide custom machine, Yes or No?
A: Yes. We can provide custom machine for clients.
Q: Is OEM acceptable to your factory?
A: Yes, OEM production is one of our advantages.
Q: What's your delivery term?
A: FOB Qingdao China usually, also can be CIF/DDU/DDP if needed.
Q: What's your payment term?
A: Regular 30% advance payment and the balance when goods are ready and after inspection, before shipment.
However, if total amount is small, we prefer to 100% prepayment to help save bank charges for both of us.
Q: What's the warranty of your products?
A: Our machines have best quality and warranty is 12 month after shipment.
Q: How about your after-sale service?
A: Most questions during operation can be solved with our help with pictures, videos and Instructions.
Our engineers are available to service overseas to provide professional technical support if needed.
Q: What's the HS code of your machines?
A: We can help check HS code according to detail models you selected.