Q1:Are you a factory or a trading company?
A:We are a factory and we have professional research and development team of skilled workers and technician, design and inspection.
Q2. How about the delivery date?
A: The delivery date for regular products with spot purchase quantity is 3 to 5 working daysHowever, if there is a larger order,or customization requirements for the product to consultthe response shall prevail
Q3. How about the MOQ ?
A: The minimum order quantity of conventional products is from the whole box, such ascustomized color box, manual, screen printing LOGO, from 1000 sets.
Q4.How do you ship the goods and how long does it take to arrive?
Small order would be ship by international Expresses (3-7 days) or international logistics parcel (15-20 days). Bulkorder would be ship by Airline (5-7 days airport to airport) and sea shipping (20-40days port to port).
Q5. Can I customize labels and logos on products?
Support for customized labels and logos is feasible, there will be a minimum quantityrequirements, please consult the relevant customer service
Q6.How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.