Frequently Asked Questions (FAQ)

Q1: Are you a manufacturer or a trading company?

A: We are a manufacturer specializing in commercial kitchen equipment and Western-style fast-food equipment. We provide OEM services and after-sales support for global customers.

Q2: When was your company established?

A: Guangzhou Zengxing Commercial Equipment Manufacturing Co., Ltd. was established in 2017.

Q3: What types of commercial kitchen equipment do you offer?

A: We manufacture a range of commercial kitchen equipment and Western-style fast-food equipment for foodservice operations.

Q4: Do you provide OEM services?

A: Yes. We provide OEM services for customers with specific branding or product requirements.

Q5: Which markets do you serve?

A: Our products are exported to more than 100 countries and regions worldwide.

Q6: What industries use your equipment?

A: Our equipment is suitable for restaurants, hotels, fast-food chains, catering businesses, central kitchens, and other foodservice operations.

Q7: Can you provide product operation videos?

A: Yes. We can provide operation videos for our standard models upon request.

Q8: Can you provide product photos and technical specifications?

A: Yes. Product photos, specifications, and other technical information are available upon request.

Q9: What payment methods do you accept?

A: We accept T/T (Telegraphic Transfer), Western Union, and online payments.

Q10: What certifications does your company have?

A: We have obtained ISO9001:2015, ISO14001, OHSAS18001, CE, and BSCI certifications.

Q11: What is your warranty policy?

A: We provide a 12-month warranty for our equipment.

Q12: How do you support customers after the purchase?

A: Our team provides after-sales support and technical assistance for customers during the warranty period.

Q13: Why do some of your model numbers look similar to those from other suppliers?

A: Similar model names are common in the commercial kitchen equipment industry. Product quality, manufacturing standards, technical support, and after-sales service are often more important factors when evaluating equipment.

Q14: Can your equipment be used in hotels and central kitchens?

A: Yes. Our equipment is designed for commercial foodservice environments, including hotels, restaurants, central kitchens, and catering operations.

Q15: Can you provide equipment for restaurant chains and foodservice projects?

A: Yes. We work with customers from various foodservice sectors and can provide suitable equipment solutions based on project requirements.

Q16: Do you offer different voltage options?

A: Please contact our sales team with your local electrical requirements. We will confirm the available options for the specific model you are interested in.

Q17: Can I request a quotation?

A: Yes. Please send us the product model, quantity, and destination country, and we will prepare a quotation accordingly.

Q18: How can I contact your sales team?

A: You can contact us through our website, email

Q19: Can I learn more about your product range?

A: Yes. Please browse our product catalog or contact us for detailed product information.

Q20: Why choose MUSERCI?

A: We focus on commercial kitchen equipment manufacturing and provide product support from inquiry through after-sales service, serving customers in global markets.