Frequently Asked Questions
Are you a factory or trading company?
We are a factory and manufacturer specialized in cooled chillers for more than 20 years. We provide a wide range of industrial chillers available to suit any cooling need.
What's the warranty and after-sale service for the machine?
Twelve months warranty for main machinery parts like motor and electrical components.
Life-long maintenance service (email and calling service during working hours).
How to install and run the machine?
Our technicians have installed the machine before shipping.
What should I do if the machine goes wrong?
If confronted with such problems, please contact us as soon as possible and do not try to fix the machine by yourself or someone else. We will respond within 24 hours as quickly as we can to solve it for you.
How about the quality of your product?
- Our products are manufactured strictly according to national and international standards
- We have CE and ISO certification
- We test every product before shipping
Can the product be customized?
- We can make products according to customer's requirements
Don't know which type you need?
Please send us your requirements or contact us directly!
Don't know how the machine works?
Contact us to see the video and get further information!