* Warranty Period: All products come with 18 months free warranty from the date of purchase.
* Warranty Coverage: During the warranty period, we will repair or replace parts free of charge for defects related to product quality.
* Out-of-Warranty: Repairs after the warranty period will incur a fee. Please contact customer service for details.
Return and Exchange Policy
* Return/Exchange Conditions: If there is a quality issue or if the product does not match the order, please contact customer
service within 7 days of receiving the item to request a return or exchange.
* Return/Exchange Process: Call our customer service hotline or send an email to request a return or exchange. We will provide you with the return address and instructions.
Technical Support
* Support Service: We offer 24/7 technical support via phone, email, and online chat.
* Remote Support: Technical assistance is available through phone, email, and online chat.
* On-Site Support: For issues requiring on-site attention, we will arrange for a technician to visit.
Customer Feedback
* We value your feedback. Please share your experience via our customer service hotline or email. Your input helps us improve our service quality.
Training and Support
* New Customer Training: After purchase, we provide detailed training and user guides for the product.
* Extended Warranty: You can choose to purchase an extended warranty for additional coverage.
* Custom Services: We offer personalized customization services based on your needs. Please consult customer service for details.