Shipment

Note: For small order,express will be best.And for bulk order,ship by sea or train(Europe destination) is the best,but take much
time.For urgent orders,we suggest via air to airport plus our ship partner send to your door.
Q1: What is the Lead time?
RE: Normally 3-5 business days for samples, 10-15 business days for bulk orders.
Q2: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also can be downloaded on our Website.
Q3: Do you offer mounting accessories?
RE: Yes, please contact us for details.
Q4: Do you offer OEM or ODM?
RE: OEM and ODM service with customers‘ label is available,various choice for the package as below:
1. We can provide you with our present products with your own label;
2. We can modify our products as your request;
3. We can even develop totally new products based on your design;
Q5: What‘re the chips and drivers used?
RE: High brightness NICHIA LEDs light source,Meanwell drivers for standard configuration.
Q6: What Optics available?
RE: LED Street Light: Type I, Type II, Type III, Type IV, Type V for option.
Q7: What is the CRI?
RE: Ra>70, Ra>80 optional.
Q8: IP Rating?
RE: IP66.
Q9: Labeling ?
RE: Neutral labeling/ Custom designed labels / Laser printing labels (at request).

Thank you for your using Dualrays LED luminaires, we regards quality first as our marketing philosophy from the design and package of all our
products,we here declare that all of our products are tested by professionals and obey strict quality standards,we have professional after-sale
service team to follow our customers,we promise that when you find any quality problems caused by the products quality itself within its
guarantee period,you can contact us freely. When confirmed by the QC Department, we will immediately help you to exchange or
maintain products for free.Shenzhen Dualrays Optoelectronics Co., LIMITED will serve you with heart and soul!