Q: Can I place a sample order?
A: Yes, sample orders are welcome for testing and quality evaluation. Mixed samples are acceptable.
Q: What is the production lead time?
A: Sample orders typically take 7-10 days. Mass production requires approximately 25-30 days.
Q: What is your Minimum Order Quantity (MOQ)?
A: Standard MOQ under EXW terms is 200 pieces. Customized orders require 500 pieces minimum.
Q: How do you ship products and what is delivery time?
A: We ship via UPS, DHL, FedEx, TNT, air freight, or sea freight depending on order quantity and volume.
Q: What is the order process?
A: Inquiry → Quotation confirmation → Proforma Invoice → Payment → Production → Shipment → Delivery.
Q: What payment methods do you accept?
A: We accept T/T (bank transfer), PayPal, and Western Union.
Q: Do you offer product warranty?
A: Yes, all products include a comprehensive one-year warranty.
Q: Do you accept OEM/ODM orders?
A: Yes, we provide both OEM and ODM services for customized requirements.