Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A1: We are a manufacturer specializing in leather products for over 15 years with a 3,000 square meter workshop located in Guangdong. We provide high-end personalized and customized services with unique designs that help increase sales by 20%. Outstanding workmanship with 100% strict quality inspection.
Q2: What are your company's main products?
A2: We mainly produce high-grade leather boxes (watch boxes, glasses boxes, jewelry boxes, gift boxes), high-grade game products (backgammon, chess, dice cups), and leather/cloth outdoor/household products (leather tissue boxes, placemats, luggage tags, passport holders).
Q3: How to get the sample from factory?
A3: For stocked items, samples can be shipped immediately. For custom items, samples will be produced according to your design and requirements.
Q4: How about the sample fee?
A4: Free samples available for stock items (shipping cost applies). Custom sample fees depend on design - refundable when order quantity reaches MOQ.
Q5: How long can I expect to get the sample?
A5: Samples ready in 3-7 days after payment and confirmed files. Delivery via express (3-5 days). You can use your express account or prepay shipping.
Q6: What's your MOQ?
A6: Standard MOQ is 200pcs per design per color. Custom 1pc samples available - contact sales for details.
Q7: What services can you provide?
A7: OEM/ODM customization including design, materials, colors, textures, sizes, LOGO (Printing, UV Varnishing, Hot Stamping, Embossing, Debossing), and packaging.
Q8: Can you do the design for us?
A8: Yes, our professional design team can transform your ideas into finished products. Provide high-resolution images, logo, text, and layout preferences - we'll create finished files for confirmation.
Q13: How to Order?
A13: Inquiry → Communication → Design → Make Sample → Confirm Order → Production → Inspection → Shipment
Q15: What's your lead time?
A15: Sample: 1-3 days (stock), 3-7 days (custom). Bulk order: 3-5 days (stock), 18-30 days (custom). Contact for specific lead times based on quantities.
Q16: What is your payment method?
A16: L/C, D/A, D/P, T/T, Western Union, MoneyGram, Paypal, Alipay. Standard terms: 30% deposit before production, 70% balance before shipment.