Installation & Space: What are the installation options for the 32-inch self-service ordering kiosk?
This kiosk supports wall-mounted installation and a floor-standing base. The 32-inch screen offers high visibility, making the floor-standing option ideal for high-traffic entryways and the wall-mounted version perfect for saving floor space in smaller dining areas.
Hardware & Display: Does the 32-inch display support multi-touch, and is the screen durable enough for commercial restaurant use?
Yes, it features a commercial-grade 10-point capacitive touchscreen that responds quickly to fingertips. The screen is protected by tempered glass, making it scratch-resistant, water-resistant, and easy to wipe down to maintain restaurant hygiene.
Payment Compatibility: What payment methods does the ordering machine support?
The hardware comes integrated with a QR code scanner for mobile payments (like Apple Pay, Google Pay, and WeChat Pay) and a space to embed credit card/POS terminals. It also includes a built-in thermal receipt printer to instantly give customers their order numbers.
OS & Software Integration: What operating system does the kiosk use, and can it connect to our current POS system?
The kiosk is available with either Android or Windows operating systems. It offers open API integration, allowing it to seamlessly connect with your existing Point of Sale (POS) system, Kitchen Display System (KDS), and inventory software.
Maintenance & Paper Loading: How do restaurant staff change the printer paper or perform daily maintenance?
The kiosk features a front-opening design with a secure key lock. Staff can easily unlock the front panel to replace thermal receipt paper rolls or access internal components within seconds, minimizing downtime during busy hours.
Customization Options: Can we customize the kiosk hardware with our restaurant logo, color scheme, or extra modules?
Yes, we offer extensive OEM/ODM customization. You can choose custom body colors, add your brand logo silkscreen, or opt for additional hardware modules such as a facial recognition camera or an IC/ID card reader.