Q: How is your electric vehicle charging station after-sale service? A:1/We will build a WhatsApp/skype/WeChat service group with technical engineers and company leader if needed;
2/We provide 24/7 online service, so you're welcome to contact us any time you need;
3/Will change the part for free during warranty if non-human damage, for other problems, we'd like to supply the customer the part at the original cost.
Q: How is your payment method?
A: Same as other EV charging stations suppliers, normally 30%-50% deposit and balance paid off before shipment, special
requirement customer, please contact us for further discussion.
Q: How long is your normal delivery time?
A: 1/For stock EV charger can arrange the shipment immediately after you confirm the order;
2/For custom AC EV charger less than 100pcs, normally 7-15 days;
3/For custom DC EV charger less than 100pcs, normally 15-25 days;
Q: Can I use my card or app at your electric car charging stations?
A: Normally the RFID card and app have to identify our electric charger, so we will provide you with 3 free RFID cards for each charger.
Q: Will your electric car charger charge slower in winter?
A: The electric charging station may need a little longer warm-up time before the normal run, but this is a very small change, it won't influence the output power, so we can ignore this influence.
Q: Can you provide a video on how to install the electric vehicle charger?
A: Yes we have the installation guide video, it's very easy and anyone who knows a little about electricity safety can finish this
work, we will also be ready online to help you with any possible questions.
Q: How can I become your exclusive agency?
A: Only if you have this interest, you can be our agent if we don't have an exclusive agent in your market.
if you want to be an exclusive agent, we will have an annual sales amount target requirement, welcome to further discuss more details, we're open to any constructive advice. details, we're open to any constructive advice.