Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
A: We supply auto rubber bushings, suspension parts, CV joints and drive shafts, brake parts, fuel pumps, water pumps, radiators, gasket kits, and engine belts.
Q4. Which countries have you exported to?
A: We export to countries across Asia, Europe, Oceania, Americas, and Africa including Iraq, UAE, Russia, Australia, Canada, Nigeria, and many others.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there's no MOQ limitation (normally 20 pieces minimum). Delivery is 1-5 days for stock items, 1 week to 1 month for manufactured items.
Q7. What's the MOQ for each item?
A: Minimum order quantity is 1 piece.
Q8. What services do you provide for brand customers?
A: We provide advertising materials, customer referrals, and online advertising support.
Q9. How do you handle quality complaints?
A: We respond within 24 hours. For batch quality issues, our technicians will inspect goods and replace them free of charge.
Q10. Are there bonuses for becoming an agent?
A: Yes, special discounts for agents and gifts for achieving annual sales goals.
Q11. Do you provide product guarantees?
A: Yes, we provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO 9001 and SGS certifications.