Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in auto parts business.
Q2. Are you a trading company or factory?
A: We are a factory with trading operations.
Q3. What products does your company supply?
- Auto rubber bushing: engine mount, shock mount, center bearing, differential mount, control arm bushing, stabilizer bushing, other suspension bushings
- Suspension Parts: shock absorber, control arm, ball joint, tie rod end, steering rack
- CV joint, drive shaft, CV joint boot
- Brake parts: brake pads, brake disc, brake master cylinder, wheel cylinder
- Fuel pump, water pump, radiator, gasket kit, engine belt
Q4. Which countries have you exported to?
ASIA: Iraq, Lebanon, UAE, Turkey, Thailand, Malaysia, Indonesia, Vietnam, Cambodia, Myanmar, Kyrgyzstan, Uzbekistan, Georgia, Azerbaijan, Armenia, Iran, Kuwait, Bahrain, Jordan
EUROPE: Russia, Kazakhstan, Ukraine, Greece, Italy, Spain, Norway, Ireland
OCEANIA: Australia, Fiji, Kiribati, New Caledonia, New Zealand
AMERICAS: Canada, Jamaica, Cuba, Brazil, Peru, Chile, Suriname
AFRICA: Nigeria, Angola, South Africa, Ghana, Kenya, Tanzania, Cameroon, Mozambique, Zambia, Egypt, Algeria, Libya, Zimbabwe, Mauritius
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there is no minimum order quantity limitation, and typically MOQ of 20 pieces is acceptable.
Q7. What's the MOQ for each item?
A: Approximately 1-5 days for goods in stock, 1 week to 1 month for manufactured goods based on your order.
Q8. What services do you provide for brand products?
- Advertising materials: brochures, leaflets, t-shirts, shopping bags, etc.
- Customer referrals within your market
- Internet advertising support
Q9. How do you handle quality complaints?
- Response within 24 hours
- For batch quality issues, our technician will visit your warehouse to inspect goods and provide free replacement with high-quality products
Q10. Are there bonuses for becoming your agent?
- Special discounts for agents
- Amazing gifts for agents who achieve annual sales targets
Q11. Do you provide product guarantees?
A: Yes, we provide 1-year quality guarantee for EEP brand spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO:9001, SGS, and others.