Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in the auto parts business field.
Q2. Are you a trading company or factory?
A: We are a factory with trading company operations.
Q3. What products does your company supply?
A: We supply comprehensive automotive parts including:
• Auto rubber bushing: engine mounts, shock mounts, center bearings, differential mounts, control arm bushings
• Suspension Parts: shock absorbers, control arms, ball joints, tie rod ends, steering racks
• CV joints, drive shafts, CV joint boots
• Brake parts: brake pads, brake discs, brake master cylinders, wheel cylinders
• Engine components: fuel pumps, water pumps, radiators, gasket kits, engine belts
Q4. Which countries have you exported to?
A: We export globally to over 50 countries across Asia, Europe, Oceania, Americas, and Africa including major markets like Russia, Australia, Canada, Brazil, South Africa, and many Middle Eastern countries.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there's no minimum order quantity limitation, though typically 20 pieces is acceptable as MOQ.
Q7. What's the MOQ for each item?
A: Delivery takes 1-5 days for stocked goods, and 1 week to 1 month for manufactured goods based on your order requirements.
Q8. What service can you provide if we buy your brand products?
A: We provide comprehensive support including:
• Marketing materials: brochures, leaflets, t-shirts, shopping bags
• Customer referrals within your market
• Online advertising support
Q9. What will you do for quality complaints?
A: We respond within 24 hours. For batch quality issues, our technician will visit your warehouse to inspect goods and provide free replacements of high-quality products.
Q10. Is there any bonus to be your agent?
A: Yes, agents receive special discounts and amazing gifts for achieving annual sales targets.
Q11. Do you give any guarantee to your products?
A: We provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, we hold ISO 9001, SGS, and other relevant certifications.