Frequently Asked Questions
Are you official direct branches of DHL, UPS and FedEx?
We are an authorized formal international courier agent with long-term contracted space with DHL, UPS and FedEx. All tracking numbers can be verified on official websites. We provide compliant shipping service instead of informal personal forwarding.
What price advantages can I get when shipping DHL/UPS/FedEx via you?
We enjoy discounted contract rates based on bulk shipment volume, much cheaper than direct orders on courier official sites. All quotations are transparent without hidden fees. Long-term e-commerce clients can get tiered price discounts.
Do you have exclusive service for small e-commerce parcels?
Yes, we offer priority shipping channel for e-commerce parcels. Your small packages get priority for pickup, transit and flight arrangement to avoid delays, perfectly suitable for Shopify, Amazon and AliExpress single orders.
Can I track my shipments in real time?
All DHL/UPS/FedEx tracking numbers work on official websites. You can check the whole logistics journey including pickup, transit, customs clearance and local delivery to update information for overseas buyers.
What kinds of goods can you ship?
We accept general e-commerce goods, commercial samples, accessories, garments and 3C accessories. We provide professional shipping guidance before dispatch, remind you of local import restrictions to avoid customs detention.
Will you help if my package meets customs issues?
We offer professional customs clearance guidance. We help you prepare commercial invoices and declaration documents, guide proper declaration and follow up with couriers to reduce delivery delays.
Is the ordering process complicated for small & medium sellers?
Our operation process is simple. We support both single parcel drop-shipping and bulk shipments. Small merchants and SOHO sellers can enjoy discounted contract rates without huge shipment volume requirements.
What makes you different from many cheap informal forwarders?
We are a licensed and stable courier agent with fixed DHL/UPS/FedEx channels. We won't randomly change transport routes. We minimize risks like lost parcels and unstable service, and secure space even during peak shipping seasons.