Service Support

•Professional Installation and Commissioning:

Our experts ensure seamless installation and thorough system commissioning, guaranteeing optimal performance from the start.

•Comprehensive User Training:

We offer in - depth training sessions, empowering your team with the knowledge and skills to operate and maintain the system efficiently.

•Dedicated After - Sales Service:

Our responsive technical support team is available around the clock to address any maintenance needs, ensuring long - term, trouble - free operation of your HC215P system.

FAQ

Q: Which battery cell is used?

A: Currently, we mainly using EVE batteries, which are 100Ah, 280Ah, 306Ah, etc. We have a wide range of batteries to choose from, such as 100Ah, 280Ah and 306Ah.

Q: The battery support capacity expandable?

A: Modular expansion is supported. Within the voltage range of inverter or PCS, multiple machines can be connected in parallel to realize megawatt-level energy storage.

Q: What's the brand of BMS ?

A: The BMS of industrial and commercial energy storage system adopts the BMS management system independently developed by Hua Power, which has been applied and perfected for many years.

Q: What operation modes does the energy storage system support?

A: Grid-connected, off-grid and hybrid modes are supported, which can be used for emergency power backup, peak shaving and valley filling, PV consumption, demand regulation, microgrid management and other scenarios.

Q: How long is the system data storage period?

A: ≥ 1 year of historical data is stored locally, and unlimited storage is supported in the cloud (service subscription required).

Q: What are the international certifications?

A: All products have passed CE, IEC62619, UL9540, UN38.3 certificates, which are in line with EU and North America market access standards.

Q: What is the system protection level?

A: The battery cabinet is IP54, dustproof and waterproof, adapting to the harsh outdoor environment.