Frequently Asked Questions
Are you a factory?
Yes, we are a swimming goggles factory with 10 years of experience in Huizhou.
What is your MOQ?
Our standard MOQ is 48 pieces, but we accept lower quantities for trial orders. We'll calculate costs based on your required quantity.
Can I get samples?
Yes. We provide existing samples for free. Custom designs require a small sample charge, which is refundable when order reaches certain quantity. Shipping via FEDEX, UPS, TNT or DHL takes 2-4 days.
How long is the sample lead time?
Existing samples: 2-3 days (free). Custom designs: 5-7 days, depending on design complexity.
How long is the production lead time?
1 day for MOQ. Daily production capacity is 3,000 sets. We complete 5,000 stockless orders within 10 days.
What file format do you need for custom designs?
We accept JPG, AI, CDR or PDF files. Our in-house designers will create 3D drawings for mold or printing screen for your confirmation.
How many colors are available?
We match colors with Pantone Matching System. Provide Pantone color codes or we can recommend popular colors.
Do we need to pay mold cost again for reorders?
If size doesn't change, you pay mold cost only once. Molds are durable for long-term use.
How many samples will I get before bulk ordering?
First sample with your logo for quality confirmation. Confirmed sample sent for comparison with bulk order.
What is the MOQ for printed logos?
MOQ for printed logos is 300 sets. For stock items, lower quantities may be accepted.
What if there are quality problems with bulk orders?
Send us a test report. We'll investigate and provide compensation within 10 days if the issue is factory-related.
Do you have FBA service for Amazon?
Yes, we provide FBA service. Amazon FNSKU labels and barcodes required. We'll apply labels and arrange shipping to FBA.
How should I pay?
30% deposit to confirm order, balance payment upon production completion. We accept PayPal, T/T, and guarantee slips.