Frequently Asked Questions
Are you a factory?
Of course, we are a swimming goggles factory with 10 years of experience in Huizhou.
What is your MOQ?
Usually our MOQ is 48 pcs but we accept lower quantity for trial orders. Please tell us your required quantity and we will calculate the cost accordingly.
Can I get samples?
Yes. We provide existing samples for free. Custom designs require a small sample charge that is refundable when order reaches certain quantity. Shipping via FEDEX, UPS, TNT or DHL.
How long is the sample lead time?
Existing samples: 2-3 days (free). Custom designs: 5-7 days depending on design complexity.
What is your production lead time?
1 day for MOQ. Daily production capacity: 3,000 sets. Stockless orders up to 5,000 units completed within 10 days.
What file formats do you need for custom designs?
We accept JPG, AI, CDR or PDF. Our in-house designers will create 3D drawings for mold or printing screen for your confirmation.
How many colors are available?
We match colors with Pantone Matching System. Provide Pantone color codes or we can recommend popular colors.
Do I need to pay mold cost again for reorders?
If size doesn't change, you only pay once. Molds are durable and can be used long-term.
How many samples will I receive before bulk ordering?
First sample with your logo for quality confirmation. Confirmed sample sent for comparison with bulk order.
What is the MOQ for printed logos?
MOQ for printed logos is 300 sets. For stock items, lower quantities may be accepted.
What if there are quality problems with bulk orders?
Send us a test report. We will investigate and provide compensation within 10 days if issue is factory-related.
Do you offer FBA service to Amazon?
Yes, we provide FBA service. Amazon FNSKU labels and barcodes required. We handle labeling and shipping to FBA.
How should I pay?
30% deposit to confirm order, balance payment upon production completion. We accept Paypal, T/T, and guarantee slips.