Frequently Asked Questions
Are you a factory?
Yes, we are a swimming goggles factory with 10 years of experience located in Huizhou.
What is your MOQ?
Our standard MOQ is 48 pieces, but we accept lower quantities for trial orders. We'll calculate costs based on your required quantity.
Can I get samples?
Yes, we provide existing samples for free. Custom designs may incur a small sample charge, refundable when order reaches certain quantity. Shipping via FEDEX, UPS, TNT or DHL.
How long is the sample lead time?
Existing samples: 2-3 days (free). Custom designs: 5-7 days depending on design complexity.
How long is the production lead time?
1 day for MOQ quantities. Daily production capacity: 3,000 sets. Stockless orders up to 5,000 units completed within 10 days.
What file formats do you need for custom designs?
We accept JPG, AI, CDR or PDF files. Our in-house designers will create 3D drawings for mold or printing screen based on technical requirements.
How many colors are available?
We use Pantone Matching System. Provide Pantone color codes or we can recommend popular colors.
Do we need to pay mold cost again for reorders?
If size remains unchanged, you pay mold cost only once. Molds are designed for long-term use.
How many samples will I get before bulk ordering?
First sample includes your logo for quality confirmation. Confirmed sample is provided for comparison with bulk production.
What about MOQ for printed logos?
MOQ for printed logos is 300 sets. For stock items, smaller quantities may be accepted.
What if there are quality problems with bulk orders?
Provide test report detailing problem conditions. After assessment, compensation processed within 10 days.
Do you offer FBA service to Amazon?
Yes, FBA service available. Requires Amazon FNSKU labels and barcodes. We handle labeling and prepare for your preferred shipping method.
How should I pay?
30% deposit to confirm order, balance payable upon production completion. Accept PayPal, T/T, guarantee slip.