| Shipping Method | Transit Time | Service Type |
|---|---|---|
| DHL/FedEx/UPS Express | 3-7 days | Door-to-Door |
| Air Freight | 7-10 days | Airport-to-Airport |
| Sea Freight | 20-35 days | Port-to-Port |
| DDP Delivery | Varies | Door-to-Door |
DDP (Delivered Duty Paid) service is available for most countries.
Q: What regulatory compliance certifications does this product hold?
A: Our manufacturing facility is fully aligned with global market access standards. The TPM100 mat carries CE, FCC, RoHS, and ISO 13485 certifications. Additionally, our factory fully supports your FDA registration and target market compliance paperwork.
Q: Can we customize the light wavelengths or add our logo?
A: Yes. As a direct manufacturer, we offer complete OEM/ODM flexibility. We can customize the dimensions, adjust the LED power ratings, or modify the 660nm/850nm combination to match your brand's technical specifications.
Q: How does the end-user safely operate the product?
A: For optimal pet comfort and relaxation, we recommend running 1–2 daily sessions lasting 10–20 minutes each. The integrated wire controller allows pet owners or clinic staff to easily adjust brightness levels and set automatic timers to match the animal’s routine.
Q: Why do you combine 660nm and 850nm wavelengths?
A: These two wavelengths are the gold standard in pet wellness applications. The 660nm visible red light focuses on surface-level vitality and coat wellness, while the 850nm near-infrared light penetrates deeper to support joint comfort, muscle relaxation, and flexibility in active or senior animals.