Frequently Asked Questions
How to order?
Please provide the model and quantity you need. We will prepare a quotation for confirmation. Once all details are confirmed and payment is received, we deliver within the stipulated timeframe.
When will you make delivery? What's your MOQ?
Stock orders: 3-7 days after full payment receipt
OEM orders: 20-30 days after deposit receipt (negotiable)
MOQ:
• Heatspin brand in stock: 1 Set/Order
• OEM/ODM: According to factory minimum order quantity
Do you provide sample service?
Yes, we welcome you to test our product quality and service. We hope to become your trusted partner.
Does your company provide customized services?
Yes, we offer comprehensive customization:
• Accept samples and drawings for product customization
• Customize product labels, packaging, and gifts according to your requirements
Are you a trader or a factory?
We operate as both a trading company and factory, offering complete product categories with excellent quality standards.
Payment and Transportation?
Payment Methods: T/T, Visa, Mastercard, Online Bank Payment
Shipping Options: DHL, UPS, EMS, FedEx, Air Freight, Sea Freight