Frequently Asked Questions
What about the delivery?
We will choose the fastest, safest transportation methods including DHL, UPS, TNT, Fedex for smaller quantities, and sea shipping (LCL or FCL) for larger quantities.
How is your after-sale service?
- Online customer service for immediate assistance
- Engineer support for complex technical issues
- One-year warranty covering material and workmanship problems
Will you teach how to use the machine?
We provide complete user manual and instructional videos for proper operation and application.
Can you do OEM & ODM service?
We provide customization and OEM services including logo, operating system background, appearance modifications, printing, language changes, and more.
How about the shipment?
The machine will be shipped within 5-7 days after receipt of your payment.