Q1: Why choose FCOLOR?
A1: One of the largest digital printing solutions in Dongguan with professional production costs. Founded in 2009 with 14+ years experience. Premium products including sublimation ink, DTF ink, PET film, heat transfer paper, and printing machines.
Q2: What payment methods do you accept?
A2: T/T (Wire Transfer), LC, PayPal, Western Union depending on country requirements.
Q3: What is your warranty policy?
A3: 12 months warranty for machines with free replacement parts (excluding nozzles, ink systems, and human damage).
Q4: How do you handle technical problems?
A4: Our technicians provide solutions based on detailed descriptions, photos, or videos of the issue.
Q5: Can we send technicians for training?
A5: Yes, we welcome visits for free training at our factory.
Q6: What are your product advantages?
A6: One-year guarantee service (excluding specific components), proven performance with excellent customer feedback.
Q7: Does your ink cause clogging?
A7: Our sublimation/DTF ink particles are less than 0.2μm, ensuring no clogging for EPSON and Ricoh print heads.