Q: Why choose us?
A: One of biggest digital printing solution in Dongguan of China Professional production cost! Premium sublimation ink, DTF ink,dtf PET film,Heat Transfer Paper, Heat Press Machine, Hot melt powder,dtf powder shaking machine,dtf ovenand so on. Founded in 2009.with more than 14 years experiences in digital printing solution. Agent wanted! Make customer OEM designs. Help you easily sell! Good logistics service!professional enginner
Q: May I ask if your ink/consumables are compatible with my printer model?
A: Our DTF ink, UV ink and other products are compatible with the vast majority of mainstream brands and models of printers on the market. To ensure no mistakes, you can provide your printer brand and model, and our technical support team will perform precise matching confirmation for you.
Q: What materials can this device print?
A: Our one-stop solution has a wide range of applicability. The DTF process is mainly applicable to various textiles such as cotton and polyester; UV printing can achieve high-definition printing on various hard materials such as metal, glass, acrylic, and plastic. We can provide material selection suggestions based on your specific business needs.
Q: How is the printing speed and stability of the machine? Is the printed pattern washable/wear-resistant?
A: Our equipment adopts industrial grade design and is known for its high stability,Using our matching consumables and the correct process, the printed patterns have good water resistance (usually able to withstand more than 50 machine washes) and wear resistance. We provide detailed post-processing guidance, such as hot pressing temperature and time, to ensure optimal results.
Q: Do you provide operational training and technical support?
A: Of course. We provide detailed English operation manuals, video tutorials, and free online installation guidance for every customer. In addition, we have a professional overseas technical service team that can provide 24/7 remote technical support through channels such as WhatsApp and email.
Q: What is the warranty policy for machines and consumables?
A: We provide clear warranty services: the printer host usually enjoys a [e.g. 1 year] warranty, and the warranty period for core components is longer; All original consumables come with quality assurance. The specific warranty period may vary depending on the product, please confirm with us before purchasing.
Q: 7. How long does it take from placing an order to receiving the goods?
A: For standard models, we usually arrange shipment within 3-5 working days after confirming the order. The specific logistics time for sea or air freight depends on the destination country, for example, the sea freight time to major ports in the United States is about 25-35 days. We will provide you with full logistics tracking information.
Q: Can customized products or solutions be provided?
A: This is precisely one of our core strengths. We have over 15 years of research and development experience, and can provide professional customized solutions in machine size, printing width, ink characteristics (such as color, performance), and other aspects according to customers' special needs. Welcome to discuss your needs in detail.