Certifications
FCOLOR is committed to producing high-quality products that meet rigorous standards. We hold ISO 9001 and ISO 14001 certifications, demonstrating our commitment to quality and environmental responsibility. Our DTF printers, ovens, and powder shaker machines are CE certified, while our printing inks are RoHS compliant.
<<Contact us to view the certificates>>
Frequently Asked Questions
Q1: Why choose FCOLOR?
A1: We are one of the largest digital printing solution providers in Dongguan, China with professional production costs. Founded in 2009, we have over 14 years of experience in digital printing solutions. We offer premium products including sublimation ink, DTF ink, PET film, heat transfer paper, heat press machines, hot melt powder, and related equipment.
Q2: What's your payment method?
A2: We accept T/T (Wire Transfer), LC, PayPal, Western Union, and other methods depending on country requirements.
Q3: How about warranty?
A3: 12 months warranty for our machines. During warranty period, we provide free replacement parts (circuit boards) while broken parts should be returned.
Q4: How do you solve technical problems?
A4: Detailed descriptions, photos, or videos help our technicians analyze problems and provide appropriate solutions.
Q5: Can we send technicians for training?
A5: Yes, you are warmly welcome to visit us for free training.
Q6: What are your product advantages?
A6: Our machines come with one-year guarantee service (excluding nozzle, other ink systems, and human damage). We don't support unconditional refunds due to the consumable nature of our industry.
Q7: Does your sublimation ink have clogging issues?
A7: Our sublimation/DTF ink is suitable for EPSON and Ricoh print head printers. With particles less than 0.2μm, there is no clogging phenomenon. Our inks have received excellent customer feedback.
Important Note:
Printer ink prices change frequently and online store prices may not be updated immediately. Some items may be temporarily out of stock. To ensure both parties' interests, please contact us before ordering to confirm model availability and avoid misunderstandings.