NO1-Print:

• 1.How can I get a quote for my order?
• ou can get a quote for your order by filling out our online form or contacting us directly. We will give you a quote based on your order quantity, product type, style, PRODUCT complexity and delivery time.
• 2.Can I put custom logo and label on the products?
• Yes,All items can be personalized with custom logo, labels, tags.You can see more details about custom logo here
• 3.What's the machine installation?
• We provide the machine usage & installation videos and instruction manual, afford the 24 hour online service support for oversea customers. If need, we could provide the on-site installation and training service.
• 4.How about the machine's package and transportation ?
• We will protect the machine with film and bubble film around the machine when it leaves the factory, and fix it on the bottom of the wooden case with iron nails. After the wooden case is packed, we will choose the mode of transportation according to the customer's requirements, and provide export service according to the customer's requirements.
• 5.How about the machine's maintenance ?
• With warranty of whole roller heat press machine , simultaneously we will provide the lifetime warranty if use together . Also our after-sales engineers will provide 24 hour online technical consulting service.
• 6.What is your payment method and terms?
• We accept PayPal and credit card as payment methods. We require a 50% deposit before production and the balance before shipment.
• 7.What is your delivery time and shipping method?
• Our delivery time is typically 2 weeks after order confirmation. We use container shipping as our primary transportation method. Shipping time depends on your location and the shipping method you choose.
• 8.What if I have a problem with my order?
• If you have a problem with your order, please contact us as soon as possible. We will do our best to resolve the issue as quickly and efficiently as possible.
  
  Here are some things you can do to help us resolve your issue:
  
  Provide us with as much information as possible. This includes the order number, the date of the order, and the specific problem you are having.
  Include photos or videos of the problem, if possible. This will help us to understand the issue and resolve it more quickly.
  Be patient. We may need some time to investigate the issue and find a solution.
  We appreciate your patience and understanding. We are committed to providing our customers with the best possible experience.