Frequently Asked Questions
What are your main products?
We specialize in complete turbochargers and key turbo components for diverse applications including light/heavy trucks, buses, agricultural vehicles, construction machinery, and ships.
What should I do if the turbocharger is incompatible or defective?
Contact our customer service within 7 days of delivery with product photos, engine/vehicle details, and purchase proof. We provide free returns/exchanges for incompatible or defective items with no restocking fees. For warranty-covered defects, we promptly arrange replacements or full refunds.
How can I get pricing information?
We provide detailed quotations within 24 hours after receiving your inquiry.
Do you provide samples? Are they free?
Yes, we provide turbocharger samples for quality testing and compatibility verification. Samples require payment for both the product cost and shipping fees.
What are your delivery terms?
We offer EXW, FOB, CFR, and CIF delivery terms to accommodate various shipping requirements.