Frequently Asked Questions
Do you accept other payment currencies besides USD?
Our default currency is USD, but we can also accept EUR, GBP, or other major currencies. Please confirm the exchange rate with our sales team when placing the order.
Are your products certified? What certifications do you have?
All our products are certified by RoHS, CE, and other international standards. Specific certifications (e.g., FCC, UL) can be provided upon request based on your target market.
Can I have custom label?
Yes, of course, you can make your own private label and package. If you need to design the packaging, we also have professional designer to serve you.
How do I place an order? What is the process?
The order process is simple: 1) Confirm product details and get a proforma invoice (PI); 2) Make the down payment as agreed; 3) We start production and update you with progress; 4) Pay the balance before shipment; 5) Arrange delivery and provide tracking information.