Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a factory. Located in Ulinkcon Industrial Park, Bao'an District, Shenzhen, China
Q: Do you support product customization?
A: Yes, customization is available for specifications, colors, logos, and packaging. Please provide your detailed requirements, and we will quote accordingly with a sample confirmation process.
Q: Who is responsible for customs clearance? Do you provide necessary documents?
A: We will provide complete customs clearance documents (commercial invoice, packing list, bill of lading, certification reports). Customs clearance fees and duties are borne by the buyer (EXW/FOB terms). We can assist with document preparation if needed.