Frequently Asked Questions
Q1: Who is responsible for customs clearance? Do you provide necessary documents?
A: We provide complete customs clearance documents (commercial invoice, packing list, bill of lading, certification reports). Customs clearance fees and duties are borne by the buyer (EXW/FOB terms). We can assist with document preparation if needed.
Q2: How to track my shipment?
A: Once goods are shipped, we send you the tracking number and logistics platform link. You can track real-time status online or contact our team for updates.
Q3: How can I get samples?
A: We offer samples, and freight should be paid by the customer. Provide your courier number and detailed address, and we will send samples immediately.
Q4: Do you accept other payment currencies besides USD?
A: Our default currency is USD, but we also accept EUR, GBP, or other major currencies. Please confirm the exchange rate with our sales team when placing orders.