Q: Are you a factory?
A: Yes, we are an OEM/ODM manufacturer, specializing in indoor LCD digital signage products, located in Shenzhen, China. We are
always welcome to visit our factory.
Q: What's the sample production time?
A: We are always ready to buy popular models in stock for fast shipment in Shenzhen factory and US warehouse. For standard models,
samples can be shipped within 1-2 days. For customized projects, the delivery time needs to be confirmed, but it is usually around
1-3 weeks.
Q: What's your warranty period?
A: We offer one year warranty on all products under normal use conditions. This includes the free replacement of any faulty
components identified by the customer. 2-year, 3-year, and even 5-year extended warranty options are also available.
Q: What software do you offer?
A: We offer free content management system (CMS) software for efficiently scheduling and publishing content to digital signage
displays.
Q: What is the screen brightness?
A: Our LCD panels are available in a brightness range of 350-2000 nits, which is suitable for most indoor environments.
Q: How do I use and install the product?
A: User manuals and instructional videos are provided for easy setup and use. Our overseas technical support team, including our
U.S. support center, is available online to assist with any issues.
Q: What are the packaging options?
A: Digital signage displays are packed in sturdy wooden crates or air transport boxes using foam inserts to ensure safe delivery.
Q: What services do you provide?
A: In addition to manufacturing, we also provide value-added services such as custom design, software integration, logistics,
installation, and after-sales support through our US service team to ensure a seamless experience.
Q: Do you have quality certification?
A: Yes, our products have passed CE, FCC, UL certification, and the quality management system of our factory has been ISO 9001
certified, thus ensuring that our products meet strict quality and safety standards.