FAQ

Q1: Are you a factory or trading company ?

A1: We are factory with sales office & factory in Dongguan, Our China factory with BSCl certificate SEDEX approve.

Q2: Can l get a sample before order ?

A2:Yes we can provide sample free of charge, buyer just need to pay for the courier charge. It will take 7 - 14 days as preparation.

Q3: How about the Shipping Method ?

A3: Our goods will ship to Yantian Shenzhen port.

Q4: How about the delivery date ?

A4: We need 60 days as production lead time after order confirmed.

For the repeat item, 45 days will be fine.

We have no stock at hand so need to prepare material & arrange mass production according to your purchase order.

Q5: How about the label and the logo ?

A5: Yes we can print your Logo on product & packing, just sent us label or artwork format then we will create new artwork or print press for you.

Q6: Can l use my own color / design ?

A6: Surely you can !

You can change the color include body & parts, components and pattern, we can follow your design or artwork in mass production.

For some new design tooling might needed, we will advise tooling cost / lead time before create.

Q7: How about the MOQ ?

A7: Normally we asking 600pcs per style color, for some in-line item, it might less even to 300pcs per style/color.

Q8: Can l visit your showroom & production plant?

A8: Yes you are welcome!

Pls book with our sales team for arrangement.

Showroom and factory visit by appointment.

Q9: What’s your payment terms ?

A9: T/T or L/C are acceptable.

Our regular payment terms are T/T with 30% deposit + 70% against bill of lading.

Besides, Paypal and cheque are acceptable as well.

Q10 : What’s your regular packing ?

A10 : Mostly our item will pack by open stock, however we can change the packaging according to your request, such as PDQ, pallet, Color box, gift box or else.

Q11: How long has your company been set up ?

A11: We started the business from 2007 with 17 years history till now, we are focus on bathroom accessories countertop.