Q: Are you a factory or a trading company? A: We are a trading company established in 2000 and collaborate with Schneider Electric APC-authorized factories. Q: What is the delivery time? A: The delivery time ranges from 7 to 45 days, depending on the product type, chosen shipping method, and component availability. Q: What are the payment terms? A: Accepted payment methods: Telegraphic Transfer (T/T), Letter of Credit (L/C), Western Union, and cash. After signing the contract, a 30%-50% deposit of the total payment is required, with the balance due before shipment. Q: Do you assist customers with equipment installation? A: We provide free online installation training services. Q: How is the after-sales service? A: If any issues arise with the equipment, we will promptly provide technical advice and resolve the problem. For wear-and-tear parts, we guarantee a long-term supply of high-quality replacements. Q: How can I get a free quote and solution proposal? A: Please leave a message or email us your inquiry, and our sales manager will contact you within 24 hours. Q: Do you offer customization services? A: Yes, we provide customization services. Please leave a message or email us, and our sales manager will contact you within 24 hours.