1. When can I expect a response after sending an inquiry? We will reply within 12 hours on business days.
2. What is your production lead time?
Agricultural products typically take 15-17 days, extending to 27-35 days during peak seasons. For in-stock items, production requires only 7 business days.
3. Can you produce my design/logo?
Yes, we can create custom designs and logos. Send us your images in PDF/AI/JPG format for review and mockup creation. You may also select different materials for printing your design.
4. What are your payment terms?
Payment methods: TT/ Trade Assurance. Trade Assurance is highly preferred.
5. What are your shipping terms?
Shipping Methods: UPS/DHL/FedEx, Air Freight, Sea Freight. We will assist in selecting the safest and fastest shipping option.
6. Can I get a sample?
Yes, sample orders are accepted.
7. Do I need to pay taxes?
Customs duties may apply depending on your country's regulations. Please contact us for your product's HS code.
Please consult your customs office. For DDP terms, contact us for further details.
8. Are there any fees if we cancel an RTS order after payment?
No cancellation fee applies within 12 hours of payment. After 12 hours, a 30%-35% material fee will be charged for order cancellations.