Q1: What documentation can you provide to verify your company's legal and financial standing?
A1: We can provide a copy of our business license and, upon request and under a Non-Disclosure Agreement (NDA), may share abbreviated financial health indicators or references from our bank. For most transactions, our professional quotation process, 50% deposit terms via T/T, and fulfillment of our 7-14 day lead time commitments serve as practical validation of reliability.

Q2: Can you share details of your factory size, number of employees, and annual production capacity?
A2: We are a dedicated manufacturer with a factory sized to meet our market demands. Specific figures are considered confidential business information. Our ability to consistently meet the MOQ of 70 panels and adhere to the 7-14 day lead time for all orders is a direct reflection of our operational capacity and efficiency.

Q3: Have you ever failed a major client audit, and if so, what was the outcome?
A3: We have successfully passed audits conducted by several large international firms. Any minor non-conformities identified during such audits are treated as opportunities for improvement and are addressed with corrective action plans, strengthening our processes for all clients.

Q4: What is your policy on sub-contracting production? Is every step done in-house?
A4: Core manufacturing processes (compounding, pressing, cutting) are conducted in-house to ensure quality and schedule control, which is crucial for our 1-year warranty and reliable lead time. Specialized ancillary services (e.g., specific metalwork for brackets) may be sourced from audited local partners under our supervision.

Q5: How can we be sure the product is genuinely made in your declared factory?
A5: We welcome client visits to our factory. Alternatively, third-party inspection agencies can verify production at our facility at the time of manufacture. Our consistent product quality and the ability to produce custom samples from the factory floor serve as further proof of origin.