Q1: Do your products and packaging comply with ISPM 15 for international wood packaging?
A1: Yes, all our wooden pallets are compliant with ISPM 15 regulations, meaning they are heat-treated and marked, ensuring smooth clearance at international ports.

Q2: How do you ensure your products are not subject to any anti-dumping duties in our market?
A2: It is the importer’s responsibility to determine and comply with local trade remedies. We provide an accurate description and harmonized tariff code on the commercial invoice, but we cannot guarantee the duty classification applied by your country’s customs authority.

Q3: What is the lead time impact if a shipment is held for random customs inspection?
A3: Customs inspections are outside our control and can add days or weeks to the delivery timeline. Our responsibility ends once we provide accurate shipping documents. We advise clients to factor this potential delay into project schedules and to work with a skilled customs broker.

Q4: Is there a different documentation process for shipping to countries with restrictive trade policies?
A4: For countries with complex requirements, we may need additional documents (e.g., consular legalization, specific certificates of origin). We can assist in preparing these, but the request and any associated fees and time must be communicated well before production is completed.

Q5: How does your 1-year warranty interact with international consumer protection laws?
A5: Our warranty is a commercial manufacturer’s warranty. It is offered in addition to, but does not override, any mandatory consumer protection laws that apply in the country of sale, which are the responsibility of the seller (importer/distributor) in that market.