Frequently Asked Questions
Q1. How to proceed with an order for LED light products?
First, provide your requirements or application details. Second, we'll provide a quotation based on your specifications or our recommendations. Third, confirm samples and place your order.
Q2. What is the lead time for production?
Samples require 1-3 days, while mass production takes 3-7 days depending on order quantity.
Q3. Do you have minimum order quantities and what payment methods are accepted?
Minimum order quantity is 100 pieces per model. We accept T/T, PayPal, and Western Union payments.
Q4. How are goods shipped and what is the delivery time?
We typically ship via DHL, UPS, FedEx, or TNT, with delivery in 2-5 days. Air and sea shipping options are also available.
Q5. Can I place a sample order to test product quality?
Yes, we welcome sample orders for quality testing. Mixed samples are acceptable.
Q6. Do you offer product guarantees?
Yes, we provide a 3-year warranty on all our products.
Q7. How do you handle defective products?
Our products undergo strict quality control with a defective rate below 0.2%. During the warranty period, we will replace any faulty items.